Shipping policy
We partner with CJDropshipping to fulfill all orders, ensuring fast and reliable delivery to our US customers.
Processing Time: Orders are processed within 1-3 business days.
Delivery Times:
- Standard Shipping: 7-15 business days
- Expedited Shipping: 3-7 business days (where available)
1. Order Processing Time
All orders are processed within 1–3 business days after confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Delivery Time
Once shipped, orders are typically delivered within 5–10 business days depending on your location within the United States. Delivery times may vary due to unforeseen circumstances such as weather, courier delays, or high demand.
3. Shipping Charges
We offer Free Shipping on all orders. No additional shipping charges will be applied at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a tracking link via email to monitor your delivery status.
5. Delays & Issues
While we strive to deliver on time, delays may occasionally occur due to factors beyond our control. If your order is significantly delayed, please contact us and we will assist you promptly.
6. Incorrect Address
Please ensure that your shipping details are accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with proof, and we will resolve the issue as quickly as possible.
8. Contact Us
For any shipping-related questions or concerns, please reach out through our Contact Us page.
Thank you for choosing Cartzenos!